Return & Refund Policy
At Groserio, we take great care to deliver high-quality groceries in perfect condition. However, if you receive a damaged, torn, or expired product, we’re here to help make it right.
Returns
We currently do not accept general returns or exchanges for grocery items due to their perishable nature.
A return or replacement is only eligible if:
- The item is damaged, torn, or expired at the time of delivery.
- You contact us within 24 hours of delivery to report the issue.
- You provide a photo of the damaged or expired item along with your order details.
To start a return or replacement request, contact us at support@Groserio.com.
Please do not send any items back without prior confirmation from our team, as they will not be accepted.
Damages and Issues
Please inspect your order upon delivery.
If you find that an item is defective, damaged, or expired, contact us immediately so we can evaluate the issue and arrange a replacement.
We aim to resolve valid issues promptly to ensure your satisfaction.
Exceptions / Non-returnable Items
Certain product categories cannot be returned or replaced unless damaged or expired, including:
- Perishable food items (all groceries, sweets, snacks, dairy, etc.)
- Personal care or open food packages
- Discounted or promotional items
We do not accept returns for reasons of personal preference, incorrect selection, or taste.
Exchanges
We do not offer exchanges.
If your product qualifies under our return conditions, we will provide a replacement for the same item.
Refunds
Groserio does not offer cash or card refunds.
In case of eligible claims (damaged or expired products), a replacement will be arranged at no additional cost.
Cancellations
Orders may be canceled before shipping. Once the order has been dispatched for delivery, it cannot be canceled.
Contact Us
If you have any questions about returns or replacements, please contact us at:
📧 support@Groserio.com
📅 Monday to Friday, 10:00 a.m. – 4:00 p.m.