Last updated: October 21, 2025
Welcome to Groserio — your trusted source for authentic Indian groceries in Vienna.
We value your privacy and are committed to protecting your personal information.
Groserio operates this store and website (https://Groserio.com) and provides all related products and services (the “Services”) to customers in Vienna. Our store is powered by Shopify, which enables us to process and deliver your orders efficiently.
This Privacy Policy explains how we collect, use, and share your information. By using our Services, you agree to the terms below.
1. Personal Information We Collect
Depending on how you interact with our website or services, we may collect the following types of information:
- Contact details: name, address, phone number, and email address
- Order details: products purchased, delivery information, and order history
- Account information: username, password, and preferences (if you create an account)
- Device & usage data: IP address, browser type, and activity on our website (via Shopify analytics)
- Communication data: information you share when contacting our support team
🛒 No financial data is collected, as Groserio currently offers Cash on Delivery (COD) only.
2. How We Collect Information
We collect information:
- Directly from you when you place an order, create an account, or contact us.
- Automatically, through cookies and analytics powered by Shopify.
- From Shopify, which hosts and manages our online store platform.
3. How We Use Your Information
We use your personal information to:
- Process and deliver your grocery orders within Vienna
- Contact you for delivery coordination or product-related issues
- Respond to your support inquiries
- Improve our products and shopping experience
- Comply with Austrian and EU legal obligations
- Prevent fraud or misuse of our Services
We do not sell or rent your personal information.
4. Information Sharing
Your personal information may be shared:
- With Shopify, our hosting and e-commerce provider
- With our in-house delivery team for order fulfillment
- With authorities, if required by law
We do not share your data with advertisers or unrelated third parties.
5. Relationship with Shopify
Groserio uses Shopify to operate this online store. Shopify may collect and process personal information as needed to provide and improve its platform.
To learn more, please visit the Shopify Privacy Policy.
6. Third-Party Links
Our site may link to external websites. We are not responsible for the content or privacy practices of those websites. Please review their privacy policies separately.
7. Children’s Data
Our Services are intended for individuals 18 years or older.
We do not knowingly collect information from minors.
If a child’s data has been shared with us, please contact us for removal.
8. Data Security & Retention
We use secure systems provided by Shopify to protect your data.
However, no online system is completely risk-free.
Your data is retained only as long as necessary to:
- Complete deliveries
- Comply with legal requirements
- Resolve disputes or customer support issues
9. Your Rights (EU & Austria)
As an EU resident, you have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent (where applicable)
To exercise any of these rights, email us at support@Groserio.com.
You can also contact the Austrian Data Protection Authority (Datenschutzbehörde) if you believe your rights are being violated.
10. International Transfers
Your information may be transferred and processed by Shopify and its partners outside the EU/EEA.
Shopify complies with EU data protection rules through Standard Contractual Clauses.
11. Changes to This Policy
We may update this Privacy Policy as needed.
The “Last updated” date above reflects the latest version.
Please check this page periodically for updates.
12. Contact Us
If you have questions about this Privacy Policy or your personal data, contact us at:
Groserio
📧 support@Groserio.com
📍 Auhofstraße 166, Wien, 1130, Austria
📅 Monday – Friday: 10:00 a.m. – 4:00 p.m.
Groserio is the data controller for your personal information under Austrian law.